Refund policy

At Revel & Chic, we want you to love your party boxes as much as we do! But if you’re not completely thrilled with your purchase, we’re here to help. Here’s our easy-peasy refund policy:

Returns:

• 30-Day Happiness Guarantee: If you’re not dancing with joy about your purchase, you can return it within 30 days from the delivery date. Just make sure the items are in their original condition—unopened and unused.
• To initiate a return, email us at info@revelandchic.com with your order number and a brief explanation of why you’d like to return your item. We’ll get back to you faster than you can say “party planning!”

Refunds:

• Once we receive your returned items and confirm they’re in tip-top shape, we’ll process your refund. Please allow 3-5 business days for the refund to appear back in your account. 
• Shipping costs are non-refundable, so keep that in mind when you’re planning your next fabulous event!

Exchanges:

• Want to swap something? We’ve got you covered! If you’d like to exchange an item for a different one, follow the return process above and let us know what you’d like instead. We’ll work our magic to get your new item out to you!

Damaged or Defective Items:

• If your order arrives looking less than fabulous (hello, damage!), please get in touch with us within 48 hours of receiving your package. We’ll make it right, whether it’s a replacement or a refund.

Note:

• Custom or personalized items are non-returnable and non-refundable unless they arrive damaged or defective.

We’re all about creating unforgettable celebrations, and that means ensuring you’re completely happy with your purchase. If you have any questions about our refund policy or need assistance, don’t hesitate to reach out!